FAQs

Q: Where do you ship from?
A: All orders are dispatched from Sydney, Australia. 

Q: Where can I find Australian/Domestic and International Delivery Information?
A: Please refer to our Shipping Imformation page.

Q: Is it safe to use my credit card on your website?
A: Shopping at Suradesires is safe. We process all sales through a secure Shopify Payments system. We accept VISA, Mastercard and PayPal. 

Q: What Happens if I have made an error when checking out? Help!
A: If your order has been processed and you have noted there was changes that need to be made to your order and/or shipping information, please make sure to contact us immediately by filling in the contact form. Please note this may not always be guaranteed.

Q: How do I return my order?
A: For information on how to return your order, please head over to our Returns and Exchanges page. 

For more information, please refer to our Terms of Service.
If you have any questions, feel free to email us at hello@suradesires.com.